GENERAL BOOKING TERMS AND CONDITIONS 

  1. INTRODUCTION
    This document aims to regulate the GENERAL BOOKING TERMS AND CONDITIONS for services provided by EDIFICACIÓN Y PROMOCIÓN DE INMUEBLES VALENCIA, S.L., located in Valencia, Calle Gascóns, Nº4 Bajo, 46002. With Tax ID number B46705950 (hereinafter, CITIZENTRAL).
    Tel. +34963254247 and Fax. 963529669
    The use of these services implies full and unreserved acceptance and the validity of each and every one of the General Booking Terms and Conditions stipulated in the latest updated version of these Terms and Conditions.
  2. ACCOMMODATION
    The duration of the accommodation booking or the contract refers to the period from the date of arrival to the expected date of departure. One day in the accommodation is considered to be between 15:00 on the day of arrival to 12:00 the next day, meaning that if the customer does not leave their flat at that time, it is understood that they are extending their stay another day.
    Late check out: The customer may leave the flat with prior approval from the Company before 19:00 on the departure day for a cost of €25.
    Late check in: Arrivals between 22:00 and 1:00 in the morning will incur a charge of €25. Arrivals between 1:00 and 7:00 in the morning will incur a charge of €50.
  3. OPENING HOURS
    Our office is open and we are available to assist our customers during the following hours:
    – Monday to Saturday: 9:00 to 22:00
    – Sunday: 12:00 to 20:00
    The office is open until 18:00 on 24 and 31 December.
    The office is closed on public holidays. However, we are available to assist our customers via a telephone assistance service 24h/day.
  4. SERVICES
      We offer our guests a wide range of services detailed below.
      Services included in the accommodation rate:
    • Wifi internet
    • A cleaning service is provided daily from Monday to Saturday
    • Towels are changed every other day
    • Bedsheets are changed every week
    • Customer assistance 24h/day
    • Bicycle parking (subject to availability)
    • Central heating and cooling system
    • Safe
    • Digital TV with 70 national and international channels
    • Luggage consignment service

Additional services:

    • Car parking.……………………………………….………….€12/night……€120 /month
    • Motorbike parking.………………………….……………€8/night……€80 /month 
    • Highchair………………………………………………………€5/night 
    • Cot………………………………………………………….……€5/night
    • Additional towels and bedsheets………………….€3/set
    • Extra bed*.…………………………………………………..€10/night
    • Laundry**…………………………………………………….€3/programme
    • Ironing service………………………………………………€10/h
      *The extra bed service is only available for customers in the building located at calle Gascóns nº4 and are always subject to availability.
      **The additional cost for laundry is €3 per washing machine or dryer programme
  1. RATES
    All of our rates include VAT.
  2. CANCELLATIONS
    If you cancel your booking more than 30 days prior to your arrival, you will not be charged. If you cancel more than 3 days prior to your arrival, you will be charged 20% of your stay. If you cancel your booking after this limit or do not show up, you will be charged the full price of your stay.
  3. RIGHT TO MODIFY THE GENERAL BOOKING TERMS AND CONDITIONS
    Citizentral reserves the right to modify theses General Booking Terms and Conditions, informing the customer of any changes it carries out.
  4. JURISDICTION
    These terms and conditions are governed by Spanish law. To resolve any dispute that may arise with respect to their interpretation, validity, execution or resolution, Citizentral and its customers will be subject, expressly waiving their own jurisdiction or any other that, when appropriate, could correspond, to the jurisdiction of the Courts of Valencia.
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